WARRANTY
Warranty & Care
Thank you for choosing Off the map
Please review the information below for any questions you may have regarding service, warranty or repairs of your Off the map product. If you're unable to obtain the information you're looking for, we'll be happy to assist you. The below information applies only to the express warranties that we choose to offer over certain products as set out below. Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure . You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Backpacks, Wallets and Travel Accessories
1 Year from date of purchase on manufacturing defects
Off the map bags, wallets and travel accessories are warranted to be free from defects in materials and workmanship for 1 year from original date of purchase when used under normal conditions and for the purpose intended. This warranty does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. Please keep your receipt, as proof of purchase is required.
Eyewear
1 Year from date of purchase on manufacturing defects
Your Off the map sunglasses warranty is void if the sunglasses have been tampered with or repaired by anyone other than the Off the map Service Centre. All Off the map sunglasses carry a 1 year warranty from the date of purchase against manufacturing defects.
What's not covered: Scratched lenses, accidental damage, general wear and tear, and lost or stolen sunglasses.
All warranties are void from accidental damage or wear and tear.
Footwear
The Off the map Service Centre offers a 3 month warranty for manufacturing faults, only if receipt provided and depending on product condition.
Apparel
Service Centre offers a 3 month warranty for manufacturing faults, only if receipt provided and depending on condition.